Policies and training that make sense.

TRAINING

Training built around your policies, not a script.

Every session is bespoke. I read your policies first, use scenarios from your kind of work, and pitch it at your team, whether that's new volunteers, frontline staff, managers or trustees.

60 TO 90 MINUTES

Lunch and learn

One focused topic over lunch. Ideal for team meetings, refreshers and busy rotas. Price depends on group size and whether the content is bespoke.

From £250

3 HOURS

Half day

One topic in depth, with scenarios and practice. Up to 20 people.

From £450

6 HOURS

Full day

Two linked topics, or one topic with skills practice and a team action plan.

From £800

2 DAYS

Two-day programme

For leads and managers: safeguarding leads, team leaders, or a full induction for a new service.

From £1,500

Safeguarding adults and children

• Recognising abuse, neglect and exploitation
• Responding well to a disclosure
• Recording, reporting and information sharing
• The role of the designated safeguarding lead

Understanding mental health conditions

• Depression, anxiety and panic
• Psychosis, schizophrenia and bipolar disorder
• Personality disorder and complex emotional needs
• Trauma, PTSD and dual diagnosis (mental health and substance use)
• What each looks like day to day, and how to respond well

Duty of care, capacity and the law

• Duty of care versus the right to make unwise decisions
• The Mental Capacity Act: the five principles and assessing capacity
• The Mental Health Act: what it means for your service and when to involve crisis teams
• Recording decisions so they stand up to scrutiny
• Equivalent law covered for Scotland and Northern Ireland

Positive risk management and harm minimisation

• Positive risk taking: balancing safety and independence
• Co-producing risk plans with the people you support
• Harm minimisation for self-harm and substance use
• Reviewing risk without becoming risk-averse

Suicide and self-harm awareness

• Why asking directly about suicide helps
• Responding to risk and when to escalate
• Supporting someone who self-harms
• Recording and following up safely

Managing behaviour that challenges

• Understanding what's behind the behaviour
• De-escalation without physical intervention
• Trauma-informed approaches
• Debriefing and learning after an incident

Incident management

• The first hour: who does what
• Serious incident reporting to your regulator
• A tabletop exercise for your leadership team
• Reviewing incidents and sharing the learning

Lone working and personal safety

• Risk assessing visits and outreach
• Check-in and escalation procedures
• Staying safe in the community
• What to do when something feels wrong

Boundaries and confidentiality

• Professional boundaries for staff and volunteers
• Confidentiality and when it has to be broken
• Social media and personal contact
• Gifts, favours and dual relationships

Trustees and governance

• Trustees' safeguarding responsibilities
• What good policy oversight looks like
• Risk, reporting and the questions to ask
• Equality, diversity and inclusion at board level