Training built around your policies.

Safeguarding adults and children

• Recognising abuse, neglect and exploitation
• Responding well to a disclosure
• Recording, reporting and information sharing
• The role of the designated safeguarding lead

Understanding mental health conditions

• Depression, anxiety and panic
• Psychosis, schizophrenia and bipolar disorder
• Personality disorder and complex emotional needs
• Trauma, PTSD and dual diagnosis (mental health and substance use)
• What each looks like day to day, and how to respond well

Duty of care, capacity and the law

• Duty of care versus the right to make unwise decisions
• The Mental Capacity Act: the five principles and assessing capacity
• The Mental Health Act: what it means for your service and when to involve crisis teams
• Recording decisions so they stand up to scrutiny
• Equivalent law covered for Scotland and Northern Ireland

Positive risk management and harm minimisation

• Positive risk taking: balancing safety and independence
• Co-producing risk plans with the people you support
• Harm minimisation for self-harm and substance use
• Reviewing risk without becoming risk-averse

Suicide and self-harm awareness

• Why asking directly about suicide helps
• Responding to risk and when to escalate
• Supporting someone who self-harms
• Recording and following up safely

Managing behaviour that challenges

• Understanding what's behind the behaviour
• De-escalation without physical intervention
• Trauma-informed approaches
• Debriefing and learning after an incident

Incident management

• The first hour: who does what
• Serious incident reporting to your regulator
• A tabletop exercise for your leadership team
• Reviewing incidents and sharing the learning

Lone working and personal safety

• Risk assessing visits and outreach
• Check-in and escalation procedures
• Staying safe in the community
• What to do when something feels wrong

Boundaries and confidentiality

• Professional boundaries for staff and volunteers
• Confidentiality and when it has to be broken
• Social media and personal contact
• Gifts, favours and dual relationships

Trustees and governance

• Trustees' safeguarding responsibilities
• What good policy oversight looks like
• Risk, reporting and the questions to ask
• Equality, diversity and inclusion at board level

New volunteers

The essentials, clearly explained, with real examples.

Frontline staff

Confident responses to the situations you actually face.

Managers and leads

Decision-making, escalation, supervision and learning.

Trustees

What good oversight looks like and the questions to ask.