plainly. POLICY & TRAINING

ASSURANCE

Show what good looks like.

Quality accounts and best practice reviews give trustees, funders and commissioners clear evidence that your services are safe, effective and improving. And they show you exactly where to focus next.

Quality accounts Best practice reviews

QUALITY ACCOUNTS

Your year on quality, in one clear report.

A quality account is an annual report on the quality of your services: what went well, what you learned and what you will improve next. NHS providers publish one every year. For a charity it's voluntary, which is exactly why it stands out to funders and commissioners.

I pull together your data, feedback and learning, and write it up in plain English, ready for your board, your website and your next bid.

Quoted to scope

What's in it

  • A statement from your chair or chief executive
  • Progress against last year's quality priorities
  • Three to five priorities for the year ahead
  • Outcomes and activity data, explained
  • What people who use your services told you, and what you changed
  • Safeguarding, incidents and complaints: themes and learning
  • Staff and volunteer training, supervision and wellbeing
  • Equality, diversity and inclusion: who you reach and who you don't yet

01

Scoping call

We agree the services covered, the audience and the deadline.

02

Evidence gathering

Your data, feedback, incident logs and reports, plus short interviews with staff.

03

Draft and check

A full draft for your comments and a factual accuracy check.

04

Ready to publish

A finished report, plus a one-page summary for your website and bids.

BEST PRACTICE REVIEWS

How does your practice measure up?

A best practice review compares one area of your work with current guidance and good practice in the sector. You find out what you're doing well, where the gaps are, and what to fix first.

It's practical, not an inspection: I look at what really happens, not just what the policy says.

Quoted to scope

Areas I review

Safeguarding practice Risk assessment and positive risk taking Mental capacity in practice Incident handling and learning Supervision and reflective practice Record keeping Co-production and service user voice Referral, triage and discharge Volunteer management

What you get

  • A gap analysis against current guidance, rated red, amber or green
  • Examples of what's working well, to keep and share
  • A prioritised action plan with owners and timescales
  • A short presentation of findings for your trustees
  • An optional follow-up review after three to six months (£450)

Other assurance work

Quality Check

A focused, one-day look at one service, with a red, amber, green report and quick wins.

£600 to £750

Quarterly Quality Checks

Regular checks with a trustee-ready summary that tracks progress over the year.

£500 a quarter

Service Review

A full independent review of a service, with a site visit and a 90-day action plan.

£2,000 to £3,500

Got a funder, commissioner or board asking for evidence?

Book a 20-minute chat